Fresh thinking, alternate perspectives and profound insights

What We Do

The best organisations recognise when they don’t have the skills or expertise internally to realise their growth potential or to implement the changes needed to propel their business forward.

Engaging the right strategic partner can result in fresh thinking, alternative perspectives and often profound insights into the organisation. This can create the catalyst for strategic change and a platform for transitioning the organisation. WDScott works with clients to produce outcomes that are sustainable, practical and add value to their organisation. Our value propositions include:


1. Strategy & Operation Design – where we provide a range of tools and methods to help clients to clarify their ‘purpose’ and strategy and build the link between this direction and the elements required for successful implementation. We help design the required operations, build needed people, structures and technology capabilities, and design the transition program over multiple horizons.


2. Process Excellence – including:

  • Improving and in some cases ‘reinventing’ processes – core, management, support, and outsourced
  • Supporting organisations in planning, implementing, and sustaining improvements through our Lean Operations Framework
  • Reengineering the ‘how’ through a range of approaches and technologies: e.g. selection and application of emerging / disruptive technologies, implementing more effective internal operating structures, changing the mix of insourcing and outsourcing, deriving new insight from operational Business Intelligence
  • Improved process effectiveness and management of operational risk, extending now into such broader risk categories as market, credit, and exogenous risk
  • People and Change – including capability and capacity assessment, performance and rewards, behaviours and culture, and change design and management
  • Effective engagement leadership, following best practice disciplines in portfolio, programme, and project management


3. Business Intelligence & Analytics – where we help organisations define and build the “BI” required to support their strategy and monitor its implementation, and where we provide hands-on assistance in practical applications of BI to drive value and help build the client’s internal analytical capabilities.


Our three service offerings are complementary and integrated through WDScott Intellectual Property (IP) – as illustrated on the chart below. Our IP includes methods that guide us in tailoring our approach to the needs of our client and in integrating components from our offerings to deal with the particular challenges and opportunities in play.

Our Intellectual Property

WDScott has developed its core Intellectual Property over the past 25 years and this IP underpins its core service offerings. To read more about our IP please click on the links below for more information:


Enriched by the growth of our group – including our alliance partners – there are four areas of increased focus in the delivery of our services:

  • Sustainability, Innovation and Transition – where we bring frameworks, models and collaborative methods to help clients rediscover their purpose, develop new offerings, adopt new funding models or build more resilient capabilities. Our alliance partners include the Asia Pacific Social Impact Centre, which provides education, research, thought leadership and practical experience through such programs as MURRA.
  • IP and disruptive technologies – where we extend our operating models and frameworks to guide the selection, impact assessment and implementation of new technologies in conjunction with specialist-technical alliance partners.
  • People – where we provide services to help organisations enhance their internal capability through search, mentoring and improved management networking.
  • Financial solutions and risk – where we provide our core strategic and operational services to traditional global financial services providers and new entrants, and offer specialist services in such key areas as enterprise risk, new offerings, and managing the complexity of legacy environments.


Business Process Improvement Program

The Business Process Improvement (BPI) program was an essential investment to ensure agility and efficiency are developed so our client can fully leverage future opportunities as they arise, while simultaneously...



Enterprise Business Management System

A Federal Government Department required a major upgrade to their personnel management program. The reform program included the provision of technology solutions, business analysis, process improvement...



Group BI Strategy Review

Following a competitive request for proposal process (RFP) which included one of the largest consultancy firms in the world, WDScott was selected as the preferred partner to develop a group-wide BI strategy...